Voicemail Web Interface FAQ

    In addition to the same functionality of accessing your voicemail messages through the telephone, including listening, saving, or deleting messages, the SmartMail Web Interface lets you forward your voicemail messages to an email address of your choosing which will allow you to listen to a digital audio file of your voicemail.

    From the Whidbey Telecom Home page click on "SmartMail Portal Login". At the Login page, enter your 10-digit voicemail service telephone number and your PIN (security or passcode).

    Your Personal Identification Number (PIN) is your security or passcode used to access your SmartMail service account through either a telephone or through the Web Interface. Your PIN must be setup initially from your telephone number which is associated with your voicemail service. If you ever need to change your PIN you can do so through either the Web Interface or through a telephone. For lost or forgotten PINs, please contact our Customer Service & Support team. For verification purposes, please be sure to have your identifying personal and account information available when calling.

    To maintain a high level of security for your SmartMail account, it is highly recommended that a PIN be required to gain access. Without a PIN, anyone with access to your telephone will be able to listen to your voicemail messages as well as assume your SmartMail user identity when sending messages. SmartMail does offer a Skip PIN feature that can be turned off or on either through a telephone or through the SmartMail Web Interface.
    
From a telephone, please press 4 to enter the Mailbox Settings portion of the SmartMail telephone tree, then press 3, then 3 again to hear your current Skip PIN feature status. If you wish to change this setting, please press 1. The system will then advise you of your updated Skip PIN feature status.
    

    To update your Skip PIN status through the SmartMail Web Interface, please click on the tab and then the tab. Then please select Mailbox to open the Mailbox Settings window. Then please click the box next to the Skip PIN field to select or to disable this feature and then please click on the box to save your changes.

    You can forward a SmartMail voicemail message to another SmartMail subscriber or as an email to any email address you choose. Click on the "down" arrow to the far right of the desired voicemail message to make your selection.

    After logging into the SmartMail Web Interface, click on the tab and then the tab. Check the box that reads "Auto-forward all voicemail messages as emails to:". In the text box, enter the email address to which you wish to forward the voicemail message. Then click . That's it!

    With our Edge Plan your greeting can be up to 2 minutes long. Our Flex Plan offers a greeting up to 1 minute long.

    With the Flex Plan you can receive and save up to 21 messages that can be up to 3 minutes long each. The Edge Plan offers you up to 31 messages that can be up to 4 minutes long each. Messages that are older than 30 days will automatically be deleted. You have the option to save voicemail messages longer by forwarding them as an attachment to an email address of your choosing.

    With SmartMail you have the option of turning your message header on or off through either a telephone or through the SmartMail Web Interface.
    

    From a telephone, please call in to the SmartMail system, then please press 4 to enter the Mailbox Setting portion of the SmartMail telephone tree, then please press 2, 3, then 1 to get to the Voicemail Headers section. The system will advise you of the current setting and prompt you on how to make your selected changes. Please press 1 to confirm your change.
    

    If you are accessing your account through the SmartMail Web Interface, please click on the tab and then the tab. Then please select Mailbox to open the Mailbox Settings window. At the Voicemail Playback field, please click on the down arrow to make your selection and then please click on the box to save your changes.

    SmartMail uses your recorded name for certain system-generated announcements. For example, you can select your name announcement to be used as your greeting for callers that are leaving you a message. It is also announced when you leave a message for other SmartMail users. If you do not wish to have any sort of name announcement available, 2 to 3 seconds of recorded silence can be substituted for your name.

    When accessing your voicemail messages through a telephone, once you have listened to a message, you must either save or erase the message. If you hang up before instructing the system on what you wouldd like done with the message, SmartMail will continue to consider the message as New (or at least not completely listened to). While in the message, or at the end of the message, please press 2 to save or press 3 to erase.

    If you delete a voicemail message through the SmartMail telephone tree, please press 6 on your telephone number pad to enter into the Erased Messages portion of the telephone tree. Please press 1 to repeat erased messages and press 2 to restore the voicemail message that you wish to restore. Voicemail messages that you delete through the SmartMail Web Interface will be permanently deleted.

    The SmartMail Web Interface will maintain the record of a call for up to 60 days and will do so for up to 500 calls! The call record includes the call specifics, such as the telephone number and date and time of the call. Once a call record is more than 60 days old (from the date of the call) the record will be automatically deleted.

    If the voicemail message has been emailed to you as an attachment from another active email address, you can reply to that sender's email. Once you've received a voicemail message through email you can listen to the message and you can even forward it to another email address as an attachment. Voicemail messages that have been forwarded to an email address directly from the SmartMail system cannot be replied to.

    Having a Contact List in SmartMail allows you to enhance many of the SmartMail features. For example, if the person calling you is one of your Contacts, SmartMail will display their name within the voicemail message information, not just their telephone number.

    After logging into the SmartMail Web Interface, click on the tab and then click on the button. The right hand side of the page will display the new contact fields, fill them out and then click on the button.

    To ensure the security of your account information and service, when necessary, we may temporarily lock the ability to login to your SmartMail account through the Web Interface. If locked out, you can wait one hour and try again. If you find you're unable to remember the correct PIN to login either through the Web Interface or through the telephone associated with the voicemail service, please contact our Customer Service & Support representatives for assistance. Please be sure to have your identifying personal and account information available when calling for verification purposes.

    The SmartMail Web Interface is currently compatible with the following browsers:
    Internet Explorer 7 and 8
    Firefox 2.0 to 3.6
    Older versions of these browsers may work but are not officially supported. Other types of browsers may function, but are not officially supported. If you need further assistance with this, please feel free to contact our Customer Service & Support representatives. We are happy to help!

    Adobe Flash is required for playing and recording voicemail messages and greetings through the Web Interface. Please visit Adobe's website to download the Flash plug-in.
    NOTE: Adobe Flash is not currently supported for iPad users.

    Please contact our Customer Service & Support representatives with any questions you may have. We are always happy to assist!